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Policies & Procedures
RETURNS
All returns must be en-route back to Race Werks within 14 days of receipt, excluding defective products. Defective products must be returned within the time constraints imposed by that particular products warranty. In order to receive full credit, all non-warranty returns must be in pristine condition, unused, clean but unwashed, free from smelling of smoke, pets and/or perfume, in original condition and in original, undamaged packaging WITH ALL TAGS ATTACHED. Returns not meeting these criteria are subject to refusal or restocking fees. Restocking fees are determined on an order by order basis and are a function of product condition, packaging condition and timing of return. Please include a filled out copy of the Return and Exchange paperwork that accompanied your order and a copy of the invoice with any special instructions you may have. If you do not have a copy of the Return and Exchange paperwork you may download and print a copy here. Return shipping fees are the customer’s responsibility. We strongly recommend insuring all returns. Please retain a copy of the return tracking number until credit or exchange has been completed.
RACEWERKS WEEKLY PERKS
RaceWerks would like to introduce our new RaceWerks Weekly Perks. This will be a random item featured on our home page at a price that you definitely won't want to miss. Items will be displayed early on Wednesday and will be on the site while supplies last or until removed early Thursday Mountain Standard Time.
*We will honor discounts on identical items previously purchased within 7 days of the start of promotion. Under no circumstances will there be any exceptions to this condition. Offers may not be combined with any other promotion, discount or price matched product(s).
SALE & CLEARANCE MERCHANDISE
Sale and clearance pricing is non-negotiable & cannot be applied to previously purchased merchandise. Sale or discount items can only be returned for in-house credit or exchange.
WRONG SIZE
When returning a product in exchange for a different size we'll cover Ground Shipping charges for the replacement. Return shipping charges for the incorrectly sized product are purchasers responsibility.
If you require a service other than Ground, shipping charges will become purchaser's responsibility.
VIDEOS
Videos may be returned for same title replacement only.
LOSS, DAMAGES, CLAIMS IN TRANSIT
Race Werks will not be responsible for any parcels lost, damaged or held up in transit. We ship only new, unused products in appropriate, undamaged packaging. Please inspect all products
and packaging immediately upon receipt. If you receive an opened, damaged or crushed parcel you must bring it to the courier's attention IMMEDIATELY. Failure to do so may reduce the chances
for a successful claim with the shipping company.
SHIPPING
Most orders ship within 2 business days of receipt. All U.S. orders are shipped either Fed-Ex or UPS depending on contents and destination. Rush shipping is available for most products to most
locations. For next day or 2nd day delivery, order must be placed before 1:00 pm Mountain Time. Orders placed after 1:00 pm Mountain Time will ship the following day. Race Werks CAN NOT ship
to P.O. Boxes. If US Postal Service is required, you forfeit the right to any claim on lost or damaged merchandise as well as shipping charges.
OVERSIZED & OVERWEIGHT SHIPMENTS
Unusually heavy orders & oversized products (indicated by the OVERSIZED ICON) are subject to an additional shipping charge (usually $6.00) not indicated in the rate chart.
If the additional charge exceeds $6.00, we will notify you at the time the order ships.
INTERNATIONAL ORDERS
Customer is responsible for all Import Duties, Value Added Taxes and Customs Clearance Fees on orders leaving the United States. These charges are not indicated on the Shipping & Processing
chart located on this page and must be determined by the purchaser. For destinations other than Canada, please obtain a shipping quote prior to or at the time of placing an order.
CATALOG ERRORS
Due to potential errors, all information in this catalog, including pricing, is subject to change at our discretion and without prior notice.
HOURS OF OPERATION
Race Werks hours of operation for the months of October 15th through March 15th are Mon.-Fri. 8:00 am to 6:00 pm MST, Sat. 9:00 am to 2:00 pm. Off season hours from March 15th through
August fluctuate but are typically Mon.-Fri. 9 am to 4 pm MST.
SHIPPING & PROCESSING RATES
| Merchandise Total |
Groud Shipping
5 to 10 day |
Standard Shipping
3 to 5 day |
2-Day Air |
Next Day Air |
Alaska/Hawaii/
Puerto Rico
2 Day Air |
Canada UPS
Standard
Customer pays
all duties
& taxes |
| up to $75.00 |
$7.95 |
$9.95 |
$16.95 |
$26.95 |
$21.95 |
$16.95 |
| $75.01-$105.00 |
$9.95 |
$11.95 |
$18.95 |
$28.95 |
$23.95 |
$18.95 |
| $105.01-$135.00 |
$11.95 |
$13.95 |
$20.95 |
$30.95 |
$25.95 |
$20.95 |
| $135.01-$165.00 |
$13.95 |
$15.95 |
$22.95 |
$32.95 |
$27.95 |
$22.95 |
| $165.01-$195.00 |
$15.95 |
$17.95 |
$24.95 |
$34.95 |
$29.95 |
$24.95 |
| $195.01 & over |
$17.95 |
$19.95 |
$26.95 |
$36.95 |
$31.95 |
$26.95 |
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